Smart Lock FingerprintInstall, configure, and use your Heimgard fingerprint smart lock.
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Check every component before installation.
Interior unit
Exterior unit with fingerprint sensor
Mortise lock
Strike plate & adapter
Key Tags (5)
Emergency keys (3)
Spindles (4)
AA batteries (3)
Spindle release tool
Insulation pad
Mounting screws
Small screws & screwdriverCheck that all components are present before installation.
Confirm that the door and lock case are suitable.
Confirm that the Smart Lock Fingerprint is suitable for your door before removing the existing hardware.
Door thickness: compatible with door leaves from 40-94 mm.
Strike plate: compare the supplied strike plate with the existing one and confirm that the dimensions are suitable.
Mortise lock: the supplied mortise lock follows the SS 817383 standard.
Single-point locks: install the supplied mortise lock and strike plate.
Multipoint locks: keep the existing mortise lock and strike plate, then enable the multipoint setting after installation.
Door handing: supports left- and right-hinged doors that open inward or outward.
A few checks prevent accidental lockout during installation.
Read the complete installation procedure before starting.
Confirm the door opens and closes smoothly and that the existing locking points move freely.
Keep all small parts and batteries away from children.
Do not use a power screwdriver when fastening the interior mounting bracket.
After installation, test PIN, fingerprint, Key Tag, handle, and emergency-key operation before closing the door.
Install the strike plate, mortise lock, exterior unit, and interior unit.
Install the strike plate, mortise lock, exterior unit, and interior unit in the order shown below.
For a single-point installation, use the supplied strike plate. For a multipoint installation, keep the existing strike plate.
Remove the existing strike plate from the door frame.
Insert the supplied strike plate into the opening.
Confirm that the gap between the strike plate and mortise lock is no more than 2 mm.
If necessary, fit the supplied strike plate adapter behind the strike plate, then tighten the screws.
For a single-point installation, replace the existing mortise lock with the supplied SS 817383 mortise lock. For a multipoint installation, keep the existing mortise lock.
Remove the existing door hardware and mortise lock.
Remove the four screws from the front plate of the supplied mortise lock.
Turn the latch bolt and auxiliary latch to suit the door direction.
Reattach the front plate.
Set the spindle cylinder marking to L for a left-hinged door or R for a right-hinged door.
Insert the mortise lock into the door leaf and secure it with suitable screws.
Remove the handle mounting screw from the rear of both the exterior and interior units.
Lift and rotate each handle to the required direction.
Refit and tighten each handle mounting screw by hand.
Set the spindle-cylinder reference mark to L or R to match the hinge side.
Choose the spindle that matches the door thickness and press it into the exterior unit until the retaining pin locks.
If the spindle is incorrect, use the supplied release tool to remove it and select another length.
Attach the exterior rubber gasket to the back of the exterior unit.
Pass the cable through the upper door opening and the square spindle through the lower opening.
Hold the exterior unit straight and flush against the outside of the door.
A multipoint lock secures the door at several points along its edge. Keep the existing multipoint mortise lock and strike plate, then use the method that matches your cylinder position.
Oval cylinder above the handle
Remove the existing oval cylinder above the handle.
Pass the cable through the former cylinder opening and the square spindle through the handle opening. If the cable connector will not pass, carefully enlarge the upper opening with a 14 mm drill bit.
Euro-profile cylinder below the handle
Keep the cylinder in place. Centre the mounting bracket over the handle-spindle opening and mark the cable and mounting holes.
Drill the required holes halfway from each side until they meet. This reduces splintering.
Route the cable through the upper opening, the mounting screws through the four smaller holes, and the square spindle through the central handle opening.
Attach the interior rubber gasket to the back of the mounting bracket.
Position the bracket correctly and secure it to the exterior unit with the four appropriate machine screws.
Use both upper holes and two lower holes that align correctly with the lock case and existing door openings.
Allow at least 5 mm of screw engagement. Shorten screws carefully if they prevent the bracket from tightening against the door.
Connect the exterior cable to the interior unit. The connector fits in one direction only.
Guide surplus cable toward the mortise lock and slide the interior unit fully onto the spindle without pinching the gasket.
Remove the battery cover and secure the interior unit with the three small screws.
Insert three AA 1.5 V alkaline batteries according to the polarity markings.
Fit the rubber plug and battery cover.
Fine-tune the installation for smooth mechanical operation.
If the strike-plate gap is more than 2 mm, loosen the strike plate, slide the adapter behind it, and retighten.
If the lock and strike plate do not meet squarely, adjust the door leaf or hinges according to the door manufacturer's instructions.
If a handle binds, loosen the mounting hardware, align both units, and tighten evenly by hand.
For a multipoint lock, confirm that all locking points move freely before enabling the multipoint setting.
Complete these checks before closing the door for the first time.
Turn the interior handle. It should move freely and retract the latch bolt.
Press the small trigger on the mortise lock. The hook bolt should extend.
Turn the interior handle fully to retract the hook bolt and latch bolt.
Insert an emergency key into the exterior handle and turn it 90 degrees. Confirm that the exterior handle operates the lock.
Enter the default Master PIN [1234] and press [#]. Confirm the keypad flashes green and the exterior handle engages.
Enroll and test a fingerprint before relying on fingerprint access.
Present a registered Key Tag and confirm the exterior handle engages.
Only after these checks, close the door and confirm that the hook bolt and any multipoint locking points operate correctly.
Use the SET button and exterior keypad to configure the lock.
The Function button is the physical SET button on the interior unit. Hold it for 3 seconds to begin most configuration procedures.
| Menu | Function | Options |
| 1 | Zigbee | [1] Include / [9] Exclude |
| 2 | Master and user PIN | [1] Add or edit / [9] Delete |
| 4 | Key Tags | [1] Add / [9] Delete |
| 5 | Fingerprints | [1] Add / [9] Delete |
| 6 | Auto-Lock | Enable, duration, temporary pause |
| 7 | LED brightness | Off / Low / Medium / High |
| 8 | Volume | Off / Low / Medium / High |
| 9 | Multipoint lock | Left / Right / Disabled |
| 10 | PIN concealment | Enable / Disable |
Connect Smart Lock to a compatible Heimgard smart home hub.
A compatible Heimgard smart home hub is required for app control. Start adding a device in the app before entering inclusion mode on the lock.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [1] [*].
Press [1] [*] again.
Wait for the exterior keypad to flash green.
Remove Smart Lock safely from its current Zigbee network.
Remove the lock from its current smart home before pairing it with another hub.
Remove the lock from the app or hub interface.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [1] [*].
Press [9] [*].
Wait for the exterior keypad to flash green.
Replace the default Master PIN before everyday use.
User [00] is permanently reserved for the Master PIN. Change the factory Master PIN before everyday use.
Press and hold SET for [3 sec].
Enter the current Master PIN, then press [*].
Press [2] [*].
Press [1] [*].
Enter User [00] [*].
Enter the new Master PIN, then press [*].
Repeat the new Master PIN, then press [*].
Press [#] to save.
Hold SET for [3 sec].
Enter [1234] [*].
Enter [2] [*], then [1] [*].
Enter [00] [*].
Enter [5678] [*] twice.
Press [#] to save.
Register fingerprint access for a trusted user.
Register up to 39 fingerprints using User IDs [01-39]. Each credential type supports up to 39 registrations. Capture the same finger three times, with a slightly different placement each time.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [5] [*].
Press [1] [*].
Choose a free User ID [01-39], then press [*].
When the sensor is blue, place the finger on the sensor until it turns green and beeps.
Lift and reposition the finger when the sensor turns blue again.
Repeat for the third capture.
A long beep confirms successful enrollment.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter the fingerprint menu with [5] [*], then choose Add with [1] [*].
Enter [05] [*].
Scan the same finger three times as prompted.
Create secure PIN access for individual users.
Register up to 39 individual user PINs using User IDs [01-39].
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [2] [*].
Press [1] [*].
Choose a free User ID [01-39], then press [*].
Enter the new user PIN, then press [*].
Press [#] to save.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [2] [*], then [1] [*].
Enter [03] [*].
Enter [5670] [*].
Press [#] to save.
Remove one user PIN or all user PINs.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [2] [*].
Press [9] [*].
Enter a User ID [01-39] [*], or enter [00] [*] to delete all user PINs.
Press [#] to confirm.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [2] [*], then [9] [*].
Enter [03] [*].
Press [#] to confirm.
Register a Key Tag for fast contactless access.
Register up to 39 Key Tags, each assigned to a User ID [01-39]. Five Key Tags are supplied with the lock.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [4] [*].
Press [1] [*].
Choose a free User ID [01-39], then press [*].
Present the Key Tag to the reader to save it.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [4] [*], then [1] [*].
Enter [05] [*].
Present the Key Tag to the reader.
Remove one Key Tag or all registered Key Tags.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [4] [*].
Press [9] [*].
Enter a User ID [01-39] [*], or [00] [*] to delete all Key Tags.
Press [#] to confirm.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [4] [*], then [9] [*].
Enter [05] [*].
Press [#] to confirm.
Remove one fingerprint or all registered fingerprints.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [5] [*].
Press [9] [*].
Enter a User ID [01-39] [*], or [00] [*] to delete all fingerprints.
Press [#] to confirm.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [5] [*], then [9] [*].
Enter [05] [*].
Press [#] to confirm.
Choose whether the door locks automatically.
Auto-Lock is enabled by default and engages 5 seconds after unlocking.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [6] [*].
Press [2] [*] for the exterior unit.
Press [1] [*].
Press [1] [*] to enable or [2] [*] to disable.
Press [#] to save.
Set a delay that suits the way you use the door.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [6] [*].
Press [2] [*] for the exterior unit.
Press [2] [*].
Enter the required delay in seconds, then press [*].
Press [#] to save.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [6] [*], then [2] [*], then [2] [*].
Enter [180] [*].
Press [#] to save.
Pause automatic locking temporarily when needed.
Pause Auto-Lock for 60 minutes when you need the door to remain unlocked temporarily.
Press and hold SET for [15 sec].
The lock unlocks and pauses Auto-Lock for 60 minutes.
After 60 minutes, Auto-Lock is restored and the door locks.
Need to lock the door during this period?
From outside: enter a valid PIN, then press [#].
From inside: press and hold SET for 2 seconds.
Adjust the exterior keypad lighting.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [7] [*].
Choose [1] [*] Off, [2] [*] Low, [3] [*] Medium, or [4] [*] High.
Press [#] to save.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [7] [*].
Enter [3] [*].
Press [#] to save.
Choose a suitable keypad and lock volume.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [8] [*].
Choose [1] [*] Off, [2] [*] Low, [3] [*] Medium, or [4] [*] High.
Press [#] to save.
Hold SET for [3 sec].
Enter the Master PIN, then press [*].
Enter [8] [*].
Enter [3] [*].
Press [#] to save.
Configure the lock for a compatible multipoint mechanism.
Enable multipoint operation only when the Smart Lock is installed with a compatible existing multipoint mortise lock.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [9] [*].
Press [1] [*] for a left-hinged door or [2] [*] for a right-hinged door, viewed from outside.
Press [0] [*] to disable multipoint operation and return to the default single-point setting.
Press [#] to save.
Help prevent others from observing your PIN.
PIN concealment lets you enter random digits before or after the correct PIN, provided the actual PIN appears in the correct sequence.
Press and hold SET for [3 sec].
Enter the Master PIN, then press [*].
Press [10] [*].
Press [1] [*] to enable or [2] [*] to disable.
Press [#] to save.
Unlock and operate Smart Lock using your preferred method.
Touch the display to wake it.
Enter a valid PIN and press [#].
When the lock beeps and the display confirms access, press the exterior handle down to open the door.
Wake the exterior unit.
Present a registered Key Tag to the reader.
When access is confirmed, press the exterior handle down.
Place an enrolled finger flat on the fingerprint sensor.
Wait for the success indication.
Press the exterior handle down to open the door.
When connected to a compatible Heimgard hub, open the Heimgard app and select Unlock. Press the exterior handle down after the lock engages.
Hold for 2 seconds: lock manually when Auto-Lock is disabled.
Hold for 3 seconds: enter the settings menu.
Hold for 15 seconds: pause Auto-Lock for 60 minutes.
Use temporary USB-C power if the batteries are depleted.
If the AA batteries are depleted and the exterior keypad does not respond, use the USB-C port on the exterior unit for temporary emergency power.
Connect a USB-C cable from a portable power source to the exterior USB-C port.
Wake the keypad and unlock with a registered PIN, Key Tag, or fingerprint.
Open the door and replace all three AA batteries immediately.
Replace batteries promptly when the low-battery warning appears.
Eight beeps during PIN entry indicate low battery power. A connected Heimgard hub may also report a low-battery warning in the app.
Under normal use, the batteries are expected to last approximately 12 months. Actual battery life varies with temperature, frequency of use, door resistance, settings, and battery quality.
Keep the door open.
Remove the battery cover from the interior unit.
Remove all three batteries.
Insert three new AA 1.5 V alkaline batteries according to the polarity markings.
Refit the battery cover and test the lock.
Restore factory settings only when necessary.
Use a factory reset only when troubleshooting or preparing the lock for a new installation. All settings and stored access credentials will be removed.
The factory reset button is located on the interior lock unit, on the inside of the door.
You do not need to remove the exterior lock unit or undo any other screws.
Contact Heimgard if this manual does not resolve the issue.
If the guidance in this manual does not resolve the issue, contact Heimgard Customer Support.
Website: heimgard.com
Email: support@heimgard.com
Phone: +47 649 44 422
Before contacting support, note the product model, describe the problem, and take clear photos or video if the issue concerns installation.
Read and retain the product safety and care information.
Read and retain these instructions.
Clean only with a dry, soft cloth. Do not use household cleaners or solvents.
Do not install the interior unit near heat sources or expose it to water.
Do not modify the product. Servicing must be performed by qualified personnel.
Use three matching AA 1.5 V alkaline batteries. Do not mix old and new batteries or different brands.
Exterior operating temperature: -35°C to +50°C. Interior operating temperature: 0°C to +50°C.
Ingress protection: interior unit IP21, exterior unit IP65, mortise lock IP55.
Dispose of the product and batteries through appropriate electronic-waste and battery-recycling channels.
The product complies with applicable requirements of EU Radio Equipment Directive 2014/53/EU.
Keep the most frequently used keypad sequences close at hand.
| Function | Key sequence |
|---|---|
| Enter settings | Hold SET [3 sec] |
| Manual lock | Hold SET [2 sec] |
| Pause Auto-Lock | Hold SET [15 sec] |
| Zigbee include | Hold SET [3 sec] → Master PIN [*] [1] [*] [1] [*] |
| Zigbee exclude | Hold SET [3 sec] → Master PIN [*] [1] [*] [9] [*] |
| PIN menu | Hold SET [3 sec] → Master PIN [*] [2] [*] |
| Key Tag menu | Hold SET [3 sec] → Master PIN [*] [4] [*] |
| Fingerprint menu | Hold SET [3 sec] → Master PIN [*] [5] [*] |
| Auto-Lock menu | Hold SET [3 sec] → Master PIN [*] [6] [*] |
| Multipoint menu | Hold SET [3 sec] → Master PIN [*] [9] [*] |
| PIN concealment | Hold SET [3 sec] → Master PIN [*] [10] [*] |
Find solutions to common installation and operating problems.
| Problem | Likely cause | What to do |
|---|---|---|
| Handle is stiff | Units are misaligned or screws are too tight | Realign the units and tighten screws evenly by hand. |
| Hook bolt does not extend | Strike-plate gap or alignment is incorrect | Adjust the door or strike plate; use the adapter if the gap exceeds 2 mm. |
| PIN is rejected | Incorrect code, inactive user, or keypad lockout | Retry carefully, confirm the user ID is registered, and wait if temporarily locked. |
| Fingerprint is rejected | Finger or sensor is wet, dirty, or poorly enrolled | Clean and dry both surfaces, then enroll the finger again. |
| Key Tag is rejected | Tag is not registered | Register the Key Tag under an available User ID. |
| App control is unavailable | No compatible hub connection | Check the hub, Zigbee connection, and app status. |
| Multipoint locking fails | Wrong hinge direction or mechanical resistance | Verify the multipoint setting and test all locking points with the door open. |
| Keypad is unresponsive | Batteries are depleted | Use emergency USB-C power or the emergency key, then replace all batteries. |
| Rapid beeps during use | Low battery warning | Replace all three AA batteries. |
Your Smart Lock is ready to become part of everyday life.
Your Smart Lock Fingerprint is designed to make everyday access simpler while keeping familiar backup options available.
Keep this manual for future reference and store the emergency keys in a safe, accessible place outside the locked home.
For product information, current manuals, and support, visit heimgard.com or contact support@heimgard.com.
If the manual does not resolve the issue, contact Heimgard Customer Support.
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