Version 1 · Published 1 October 2026
For existing Heimgard Smart App & Smart Platform customers
What is changing, what continues, and how we can help you prepare.
Thank you for making Heimgard part of your smart home over the years. We know you rely on these services, and we are sorry for the inconvenience this transition may cause. We want to explain the changes clearly and help you understand your next steps.
This page explains an upcoming transition of certain Heimgard cloud services. It describes what is changing, when the changes will take effect, which products and services are affected, and the options available to existing customers.
The end of the transition period is 31 December 2026. After this date, continued Heimgard cloud operation is limited to supported Door Lock services for customers who only use Heimgard Door Locks. Their existing hubs and supported Door Lock services will continue until the replacement solution is available. This does not include Unloc or any other smart-home service. Other cloud services listed on this page will no longer be available through the Heimgard platform.
Customers who wish to continue using the same smart-home cloud services can move their existing hub, sensors and devices to Safey AS. Migration is voluntary. Heimgard Technologies AS and Safey AS are separate legal entities. Any services supplied by Safey will be governed by a separate agreement between the customer and Safey.
Door Lock-only customers
Your existing hub and supported Door Lock services continue until the replacement solution is available. We will present the new hub no later than Q2 2027 (30 June 2027) and contact you through the app.
No hub change is needed now. Unloc ends on 31 December 2026 and is not included.
Your Door Lock options →Smart-home customers
Keep your existing hub, sensors and devices and move to the Safey app. Safey will continue the same smart-home service under its own branding. Arrange the move before 31 December 2026.
One year of standard services free from signup. Additional services have a separate offer.
Explore the Safey offer →Keeping cloud services running securely requires ongoing investment in infrastructure, cybersecurity, software development, maintenance and support—even when customers do not pay a subscription fee. We can no longer sustain the full range of Heimgard smart-home cloud services in their current form.
Heimgard is focusing on connected Door Lock products. Safey, a separate company focused on smart-home cloud services, will continue the same service for existing Heimgard smart-home products through the Safey app. You keep your hardware; the provider and app branding change.
The transition period begins. Smart-home customers can arrange their move to Safey using their existing hub, sensors and devices.
Heimgard’s camera, smart-home automation, security and energy-management cloud services will end, together with their cloud-dependent notifications: push notifications, email alerts and SMS alerts. The Unloc integration will also stop working.
For Door Lock-only customers, the existing hub and supported Door Lock services will continue until the replacement solution is available. Remote locking and unlocking will remain available through the Heimgard app.
We will present the replacement hub solution no later than 30 June 2027. It will add features focused on door access and support the continued development of Heimgard Door Locks. We will share full details of the replacement offer, features and availability through the Heimgard app when the hub is presented.
No hub replacement or reset is needed now. The presentation date is not a confirmed delivery date. Unloc’s possible return has a separate timetable; see Unloc integration.
After 31 December 2026, Heimgard Cameras will no longer communicate with the Heimgard cloud platform.
Cloud-dependent camera functions provided through Heimgard will no longer be available, including:
You can continue using the same camera service through Safey with your existing equipment. Arrange the move before 31 December 2026.
Save important recordings as soon as possible. Download and securely retain any cloud-based recordings you are entitled and able to export now. Do not wait until the transition milestone: recordings may become unavailable, and you could lose access to them. If you cannot find an export option, contact Heimgard Customer Support promptly. We cannot guarantee that recordings will remain available until the milestone or can be recovered afterwards.
After 31 December 2026, automations, routines, schedules, remote control and associated push, email and SMS notifications provided through the Heimgard cloud platform will stop.
Move to Safey to continue the service with your existing hub, sensors and devices. Follow Safey’s setup instructions before resetting or reconfiguring anything. If you do not migrate, do not rely on cloud-dependent functions or assume that local operation will continue.
Cloud-based Heimgard Security services, including their push notifications, email alerts and SMS alerts, will no longer be available through the Heimgard platform after 31 December 2026.
Affected Heimgard Security customers will receive information directly by email, including information about billing and any refund for prepaid service periods. Do not rely on an affected monitoring or response service after the milestone; contact Heimgard Customer Support if you are unsure which services your installation uses.
Customers who rely on alarm, notification, monitoring or response arrangements connected to Heimgard Security should read the direct customer notice carefully and make any required alternative arrangements before the transition milestone.
You can continue the service with Safey using your existing hub, sensors and devices. Discuss Safey’s security offer, terms and pricing directly with Safey; security is separate from the free year of standard services.
You can continue using the same Energy Management service with Safey and keep your current hub, hardware and sensors. No replacement hardware is needed to sign up.
Contact Safey before 31 December 2026 to arrange the move and discuss its Energy Management offer, terms and pricing. This is an additional service, separate from the free year of standard services.
The Unloc integration will no longer be available after 31 December 2026.
This change concerns the connection between Unloc and Heimgard, not the Unloc platform as a whole. For Door Lock-only customers continuing with Heimgard, remote locking and unlocking will only be available through the Heimgard app after 31 December 2026.
We aim to restore Unloc integration with the new hub solution. Availability and timing will depend on technical development and coordination with Unloc. We will share updates through the Heimgard app when we have confirmed information.
The supported locks are Smart Lock Fingerprint, Entry Lock and Wattle Smart Lock (model codes HT-SLM-2, HC-SLM-1 and HT-SLM-3). If you are unsure which model you have, check the model label on the battery cover.
If you only use one of these locks with Heimgard Hub Pro, your existing hub and supported Door Lock services will continue until the replacement solution is available. You do not need to replace or reset the hub now.
Unloc will stop working after 31 December 2026. Remote locking and unlocking will then only be available through the Heimgard app.
We will present the new hub no later than Q2 2027 (30 June 2027) and share full details of the replacement offer through the app. If you also use cameras or other smart-home devices, you can move your whole installation to Safey using the hardware you already have.
Customers will not be charged by Heimgard for affected services for periods after 31 December 2026.
Billing for affected recurring services will end in connection with the end of the transition period. Where a customer has paid Heimgard in advance for a service period extending beyond 31 December 2026, Heimgard will refund the amount relating to the unused period after that date.
Affected customers will receive information about the refund process, calculation, timing and payment method.
Any service supplied by Safey will be governed by Safey’s own terms and pricing. Heimgard does not set or guarantee Safey’s prices.
You do not need to replace or reset your Heimgard Hub Pro now. Your supported Door Lock cloud services will continue until the replacement solution is available, as described above. Unloc will stop working after 31 December 2026; remote locking and unlocking will only be available through the Heimgard app.
You can:
Migration is optional. Review Safey’s service offer and terms before deciding.
Safey’s introductory offer
Safey offers transitioning Heimgard customers one year of standard services free of charge, starting when you sign up with Safey.
For additional services, such as security or energy management, discuss the available offer directly with Safey. Ask Safey to confirm the included standard services, any setup charges, and the terms and prices after your free year before signing up.
Request contact from SafeyOpens Safey’s website in a new tab. Safey is a separate company. Information you submit there goes directly to Safey and is handled under Safey’s privacy information. Review its terms and any consent choices before submitting. Clicking this link does not transfer your Heimgard account or sign you up for a service.
Safey uses the platform developed by Heimgard and will continue the same smart-home service under its own branding. You can keep your Heimgard Hub, Hub Pro or Hub 4G, together with your existing sensors and devices. You do not need to buy replacement hardware to move.
Safey handles onboarding and migration support. Do not reset your hub or reconfigure devices before receiving its instructions. Migration is voluntary; your Heimgard account and personal data will not transfer automatically.
Heimgard will not automatically transfer your Heimgard account or personal data to Safey as part of this transition.
If you choose to migrate:
You should review Safey’s privacy information before creating an account or providing personal data.
Heimgard will continue to process or delete personal data held in connection with Heimgard services in accordance with Heimgard’s Privacy Policy, applicable retention requirements and applicable law. The end of a cloud function does not necessarily mean that all related records will be deleted immediately. Some information may need to be retained for legal, security, accounting or customer-service purposes.
For questions about personal data held by Heimgard, or to exercise applicable data-protection rights, please use the contact details in Heimgard’s Privacy Policy. Questions about information provided to Safey should be directed to Safey. Heimgard Privacy Policy
Safey AS, Norwegian organisation number 922 078 343, is a separate legal entity from Heimgard Technologies AS. Safey will operate and develop the smart-home service after the transition.
Information about Safey is available at safey.no. Safey’s Privacy Policy is available at safey.no/personvernerklaering.
Request contact through Safey’s hosted form ↗, or contact:
Fredrik Hansen
Safey AS
hansen@safey.no
Safey will explain its services and migration process and provide an offer for any additional services you need.
Any proposal, pricing, service description or migration support offered by Safey is provided by Safey, not Heimgard. Any Safey service will be subject to a separate agreement between the customer and Safey, including Safey’s own terms, pricing and Privacy Policy.
We will share full details of the replacement offer, features and availability when the hub is presented, no later than Q2 2027 (30 June 2027). Affected Door Lock-only customers will receive further information through the Heimgard app. No action is required now.
Door Lock-only customers with Heimgard Hub Pro: no. Your existing hub and supported Door Lock services will continue until the replacement solution is available. The new hub will be presented no later than Q2 2027 (30 June 2027); we will contact you through the app.
Customers moving to Safey: you keep your existing hub, sensors and devices. No replacement hardware is needed to change provider. Follow Safey’s migration instructions.
The affected Heimgard smart-home cloud services will end, including their push notifications, email alerts and SMS alerts. Unloc will also stop. Customers moving to Safey can continue the smart-home service with their existing hardware and the Safey app. Door Lock-only services continue through Heimgard as described above.
The supported locks are Smart Lock Fingerprint, Entry Lock and Wattle Smart Lock (model codes HT-SLM-2, HC-SLM-1 and HT-SLM-3). If you are unsure which model you have, check the model label on the battery cover.
Door Lock-only customers can continue using the Heimgard app for remote locking and unlocking. Unloc stops after 31 December 2026. See Door Lock details for the new hub plan.
No. Migration is voluntary. If you do not migrate, the affected Heimgard cloud functions and their push, email and SMS notifications will end after 31 December 2026. Continued local operation is not guaranteed. The Door Lock-only service is the exception described above.
You can move your Door Locks, cameras and other smart-home devices to Safey together, using your existing hub and equipment. Contact Safey to arrange the move. The continued Heimgard service described here is for Door Lock-only customers.
No automatic transfer will take place. If you choose to migrate, you must contact Safey and establish a new relationship directly with Safey.
Safey offers one year of standard services free of charge, starting when you sign up. Additional services, including security and energy management, must be discussed directly with Safey. Before signing up, confirm what is included, any setup charges, and prices and terms after the free year. Your service agreement is with Safey.
You will not be charged by Heimgard for affected service periods after 31 December 2026. If you paid Heimgard in advance for a period extending beyond that date, Heimgard will refund the amount relating to the unused period. Additional information will be sent to affected customers.
The same transition timeline applies to recently purchased products. Available cloud services after 31 December 2026 will depend on the product type and, for affected services, whether the customer chooses to migrate to Safey.
This notice does not change or limit any statutory rights you may have. If you have questions about a recent purchase, contact Heimgard Customer Support. The available response will depend on the product, purchase date, seller, applicable agreement and individual circumstances.
This page is intended to explain the planned platform transition. It does not replace the terms of an individual customer agreement or any notice that may be required under applicable law.
Nothing on this page is intended to exclude, restrict or waive rights that customers have under mandatory consumer-protection or data-protection law. The rights and remedies available to an individual customer may depend on where the customer lives, when and from whom a product or service was purchased, the applicable agreement, the service concerned and the circumstances of the purchase.
Customers with questions about an individual purchase, subscription or legal right should contact Heimgard Customer Support.
Notice date: 1 October 2026
Heimgard Technologies AS
Organisation number 985 439 419
Sommerrogata 13–15
0255 Oslo, Norway
We are here to help
Your current services, recent purchases, billing and refunds.
support@heimgard.com+47 64 94 44 22Monday–Friday, 09:00–17:00
Contact HeimgardMigration instructions, services and pricing.
Fredrik Hansen · Safey AS
hansen@safey.noRequest contact from Safey ↗External Safey page. Information you submit is handled by Safey under its privacy information.
